We are committed to ensuring your satisfaction with any course or service purchased from our Indian e-learning platform (“we,” “us,” or “our”). If you are not completely satisfied, you may request a refund within the time frame outlined in this policy.
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Refunds:
If you’re not satisfied with a course or service you’ve purchased, you can request a refund within 7 days of the purchase date. Refunds will be processed within 14 days after we receive your request. The refunded amount will appear in your account within 3-5 business days, depending on your payment method and bank policies. Refunds are only available for courses or services that have not been accessed or used.
How to request a refund:
To request a refund, please contact us by email at [email address] and include your name, order number, and reason for the refund request. We will respond to your request within 2 business days.
Other terms:
- Refunds will be processed to the original payment method used for the purchase.
- Refunds will not include any additional charges such as taxes or transaction fees.
- We reserve the right to refuse a refund request if it falls outside the scope of this policy.
Contact us:
If you have any questions about our refund policy, feel free to contact us at contact@genxmy.com.